FAQ 5: How to make a withdrawal from your balance to your bank account

Any funds that you have available to withdraw can be withdrawn to your nominated bank account.
Navigate to: Transact > My Withdrawals:

You will see this screen where your company bank account details have been prefilled.

You can make a withdrawal to the value reflecting in the Withdrawal Amount box. This amount is the Wallet Available balance (reflecting in the top left corner) minus your withdrawal fee.
Enter the amount and reference before 15:00, the “select” tick box will become available. Tick this box and Submit your withdrawal. The withdrawal will be processed on the default date (today’s date) ,the same day between 20:00 and 22:00 in your beneficiary’s bank account.
You can also select a specific withdrawal date by changing the “Withdrawal Date.”
Once you submit your withdrawal, it will now show under the “Scheduled Withdrawals” tab as per payments.
If you made a mistake with your withdrawal, you can cancel the transaction here before 15:00 on the day the withdrawal is to be processed. Tick the box under “Select” and submit cancellation.