List of Adumo Online error codes can be found here
Advise which bank and card type is affected i.e. FNB Visa cards
At what point the transaction is failing. i.e. 3D secure/authorization/settlement/tokenization etc.
Merchant UID & Application UID to be provided(Links to a specific application)
Provide logs that should include the Date & time, Amount and transaction index(as text)
Screenshots of the error their customers are getting
Form Post to be provided if it’s an integration query
Enterprise code(New or Old API) to be provided if it’s an integration query(Request & Response logs)
Setcom to provide the URL used to call the service
Username and a screenshot of the error to be provided for issues with the web console and advise steps taken to get the error i.e. Unable to search for the date range 01/05/18 to 07/05/18 in the transaction report for Virtual application.
Transaction queries (Refunds/Reversals)/Payments (deposits from bank) to be taken up with their bank. Bank's contact numbers can be found here
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